Frequently Asked Questions

Please contact us on 01534 723493 or email us at reception@ommaroohotel.com, and we will be able to create a voucher sale over the phone, take payment and arrange postage.

Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print. The quality of the print finish will be determined by the print specification of your printer.

Gift Vouchers can be emailed free of charge. They can also be posted in a gift wallet via Royal Mail First Class for £7.99 or via Tracked First Class Royal Mail for £11.49.

You will receive a confirmation email following your gift voucher purchase.

Yes, please do contact us, and we can amend or reissue a voucher.

Vouchers can be retrieved from the system and reissued, provided they are still in date. Please contact the hotel directly on reception@ommaroohotel.com

Vouchers cannot be refunded. We may be able to extend the date of vouchers, please contact the Hotel directly to discuss. An admin charge may apply.

Experience vouchers are for a single transaction, monetary vouchers can be part redeemed, the balance will be carried forward to use at a later date.

Prior booking is essential. Please contact us on the following number: 01534 723493 or email us at reception@ommaroohotel.com

Please have your voucher code to hand when making a booking.